Shipping policy
Thank you for your order! Once your purchase is confirmed, you’ll receive a confirmation email to let you know that our fulfillment team has received it. When your order is ready for shipment, we will send you an email with your tracking information.
Please note that shipping fees are non-refundable in the event of returns.
We work with all major carriers and trusted local couriers to ensure your order arrives safely. During checkout, you’ll be prompted to select your preferred delivery method.
Estimated Shipping Time: The processing and shipping time for custom filter tips may vary. On average, orders are shipped within 2–4 weeks, depending on the specifics of your order.
If you have any questions about your order or shipping, feel free to reach out to our customer support team.
International Shipping
We ship all over the world. Shipping costs will apply, and will be added at checkout.
Based on your shipping country, the rate may be higher to include duties & taxes and will be converted to your local currency.
The exact shipping options for your country will be presented during checkout. International orders can experience delays, if your order has not arrived within 4 weeks of order placement, please contact our Customer Service team for updates via our our Contact form.
Delivery times vary by destination country. Most international orders will be delivered within 4 and 21 business days of order fulfillment.
For applicable countries, duties & taxes either be automatically calculated in the product price or during checkout.
Order Tracking
You will receive an email notification with your tracking information. If tracking is not available yet, it will become available once your order has been fulfilled. Most orders are fulfilled within one to three business days, except during holidays.