Frequently Asked Questions
Collapsible content
What customization options are available?
Each product page displays available sizes, materials, colors, and specific features. You can select the options that best suit your brand's needs.
What if a customization option is not available for a specific product?
If you can't find a specific option for quantity, size, material, or color, please email us at support@rollrunner.co. We may be able to accommodate your request with a custom option(additional fees may apply)
Can I see a proof of my design before production?
Yes, you'll receive an approval form within 24 hours of your purchase, showing your exact design. We won't begin production until you’ve approved the proof.
What is the typical turnaround time for orders?
Production and delivery typically take 3-4 weeks. Expedited options may be available depending on your order.
Do you offer design assistance if I don’t have artwork ready?
Currently, we don’t offer design assistance. You’ll need to upload your completed logo or design during the ordering process.
What are the shipping options and costs?
We offer both domestic U.S. and international shipping. Shipping costs will be calculated at checkout.
How can I track my order?
Once your order ships, you’ll receive a notification via email or text with tracking details.
Do you offer bulk discounts or special pricing for large orders?
Yes, we offer bulk discounts. Pricing details can be found on each product page.