Frequently asked questions
What size filter tip should I use?
Most growers and hand-rollers use 10–12 mm diameter tips for standard pre-rolls and hash holes. Smaller diameters (8–9 mm) are best for slim rolls, while larger 12–13 mm tips are perfect for infused rolls, cannagars, and thick hash holes. If you're unsure, the safest universal choice is 10x30 mm, which fits most rolling styles.
How long does shipping take?
Unbranded orders are processed and shipped within 1-3 business days. Custom logo orders ship in approximately 3 weeks from proof approval. If you have a specific date you're working toward, factor that window in when placing your order.
Can I try the product before placing a bulk order?
Yes. Our various Filter Tip Sample Packs include our best-selling tips, so you can test the full range before committing to volume. Order the sample pack first, find what works, then reorder with confidence here.
What if I have an issue with my order?
We stand behind our products. If something arrives incorrect or you have questions about your order, reach out to our team and we'll make it right. Contact us.
Do you work with brands on larger or custom runs?
Yes. If you need quantities outside what's listed or want to discuss a specific build, we work with brands directly on larger runs and custom projects. Get in touch through our wholesale page and we'll take it from there.